Privacy Policy
Last updated: 13 May 2026
1. Introduction
1.1. CM & CO Group Pty Ltd trading as The Giveaway Collective (ABN 12 694 830 898) (The Giveaway Collective, we, us or our) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
1.2. This Privacy Policy (Policy) explains how we collect, hold, use and disclose your personal information when you access or use:
a) our website at thegiveawaycollective.com.au (Website), any related websites or URLs and any social media platforms owned or operated by us (together the Sites);
b) our services from time to time (Services); or
c) by purchasing a membership package (Membership Package(s)) or any other product or service from us.
1.3. By accessing or using our Sites or Services, you consent to the collection, holding, use and disclosure of your personal information as set out in this Policy.
2. What is Personal Information?
2.1. Personal Information has the meaning given to it in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
2.2. Sensitive Information is a subset of Personal Information that includes information about an individual's racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information and other categories specified in the Privacy Act. We do not collect Sensitive Information unless it is reasonably necessary for our functions or activities and you consent to its collection.
3. Personal Information We Collect
3.1. The types of Personal Information we may collect about you include:
a) identification information such as your full name, date of birth and, where required, proof of age;
b) contact details such as your residential or postal address, email address and telephone number;
c) account information such as your username, password and account preferences;
d) transaction information such as records of your purchases, Membership Packages, entries into trade promotions, prize winnings and order history;
e) payment information such as your credit or debit card details (collected and processed by our third-party payment processors, and not stored by us directly);
f) communication information such as records of your correspondence with us, customer service interactions and survey responses;
g) demographic information such as your age range, location and preferences;
h) technical information such as your IP address, browser type, device identifiers, operating system and information about your interaction with our Sites; and
i) any other information you choose to provide to us.
4. How We Collect Personal Information
4.1. We may collect Personal Information about you in the following ways:
a) directly from you when you create an account, purchase a Membership Package, enter a trade promotion, contact us, subscribe to our marketing communications or otherwise interact with our Sites or Services;
b) through your use of our Sites and Services, including via cookies, web beacons, analytics tools and other tracking technologies;
c) from third parties such as payment processors, delivery services, marketing platforms, social media platforms and analytics providers;
d) from publicly available sources, where permitted by law; and
e) through any business partners, agents or service providers we engage in connection with our business.
4.2. Where it is lawful and practicable to do so, you may interact with us anonymously or by using a pseudonym. However, in many cases, we will not be able to provide you with our Services or process your transactions if you do not provide us with your Personal Information.
5. Why We Collect, Hold, Use and Disclose Personal Information
5.1. We collect, hold, use and disclose your Personal Information for the following purposes:
a) to verify your identity and eligibility to use our Sites and Services;
b) to provide you with our Services and Membership Packages;
c) to administer trade promotions, including processing entries, selecting winners and delivering prizes;
d) to process payments for purchases;
e) to communicate with you about your account, orders, prizes and other transactional matters;
f) to provide customer service and respond to your enquiries and complaints;
g) to send you marketing communications about our products, services, partner offers and trade promotions, in accordance with your communication preferences;
h) to improve our Sites, Services and customer experience;
i) to conduct market research, data analytics and customer insights;
j) to comply with our legal obligations, including those relating to trade promotions, anti-money laundering, taxation and consumer protection;
k) to detect, investigate and prevent fraud, security breaches and other unlawful activities;
l) to enforce our terms and conditions and protect our legal rights; and
m) for any other purpose for which you have consented or that is otherwise permitted or required by law.
6. To Whom We Disclose Personal Information
6.1. We may disclose your Personal Information to the following categories of recipients:
a) our employees, contractors and agents who require access to perform their duties;
b) our service providers, including payment processors, delivery and logistics providers, IT and hosting providers, marketing and analytics providers, customer service platforms and email service providers;
c) our professional advisors such as lawyers, accountants and auditors;
d) our charity partners, where you have consented or where required for the administration of trade promotions and donations (limited to information necessary for that purpose);
e) government agencies, regulators and law enforcement bodies where required by law or to comply with legal processes;
f) any party in connection with a sale, merger, acquisition or other corporate transaction involving our business; and
g) any other party with your consent.
6.2. We require all third parties to whom we disclose your Personal Information to handle that information in accordance with applicable privacy laws and our instructions.
7. Direct Marketing
7.1. We may use your Personal Information to send you marketing communications about our products, Services, Membership Packages, trade promotions, partner offers and other matters we think may be of interest to you. These communications may be sent by email, SMS, telephone, post or other electronic means.
7.2. By providing your contact details to us, you consent to receiving these marketing communications. You may opt out of receiving marketing communications at any time by:
a) clicking the "unsubscribe" link in any marketing email;
b) replying STOP to any marketing SMS;
c) updating your communication preferences in your account; or
d) contacting us using the details set out in clause 15.
7.3. Even if you opt out of marketing communications, we may still contact you about transactional and account-related matters that are necessary for the provision of our Services.
8. Cookies and Tracking Technologies
8.1. Our Sites use cookies, web beacons, pixels and similar tracking technologies (Cookies) to enhance your browsing experience, analyse Site usage and deliver personalised content and advertising.
8.2. The Cookies we use include:
a) strictly necessary Cookies that enable core Site functionality;
b) performance and analytics Cookies that help us understand how the Sites are used;
c) functionality Cookies that remember your preferences; and
d) advertising and targeting Cookies that allow us and third parties to deliver relevant advertising to you.
8.3. You may control the use of Cookies through your browser settings. However, disabling certain Cookies may affect the functionality of our Sites.
8.4. We may use third-party analytics tools such as Google Analytics, Meta Pixel and similar tools to understand Site usage. These tools may collect information about your interactions with our Sites and may combine it with information from other sources.
9. Storage and Security
9.1. We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure, including through:
a) secure storage and encryption of data;
b) access controls and authentication;
c) staff training on privacy and security practices; and
d) due diligence on third-party service providers.
9.2. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your Personal Information.
9.3. We will retain your Personal Information for as long as is necessary for the purposes set out in this Policy, or as required by law. When we no longer need your Personal Information, we will take reasonable steps to securely destroy or de-identify it.
10. Cross-Border Disclosure
10.1. We may disclose your Personal Information to recipients located outside Australia, including service providers in the United States, the United Kingdom, the European Union and other jurisdictions, for the purposes of payment processing, marketing, analytics, hosting and customer service.
10.2. We take reasonable steps to ensure that overseas recipients handle your Personal Information in a manner consistent with the APPs, including by entering into contractual protections and conducting due diligence.
10.3. Where required by law, we will obtain your consent before disclosing your Personal Information to overseas recipients.
11. Access to and Correction of Your Personal Information
11.1. You have the right to request access to the Personal Information we hold about you and to request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
11.2. To make a request, please contact us using the details in clause 15. We will respond to your request within a reasonable period and may require you to verify your identity before processing your request.
11.3. There is no charge for making a request, but we may charge a reasonable fee for providing access in certain circumstances (such as where significant work is required).
11.4. We may decline a request in certain circumstances permitted by law (for example, where access would have an unreasonable impact on the privacy of others). If we decline your request, we will provide you with reasons in writing.
12. Complaints
12.1. If you have a complaint about how we have handled your Personal Information, please contact us using the details in clause 15. We will investigate your complaint and respond to you within a reasonable period.
12.2. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:
a) Website: www.oaic.gov.au
b) Phone: 1300 363 992
c) Post: GPO Box 5288, Sydney NSW 2001
13. Children
13.1. Our Sites and Services are not intended for use by individuals under the age of 18 years. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take reasonable steps to delete that information.
14. Changes to This Policy
14.1. We may update this Policy from time to time. The most current version will be posted on our Website with the "Last updated" date.
14.2. We encourage you to review this Policy regularly to stay informed about how we handle your Personal Information.
14.3. Where required by law, we will obtain your consent before making material changes that affect the way we collect, hold, use or disclose your Personal Information.
15. Contact Us
15.1. If you have any questions, comments or concerns about this Policy or our handling of your Personal Information, please contact us at:
The Giveaway Collective
CM & CO Group Pty Ltd (ABN 12 694 830 898)
Email: hello@thegiveawaycollective.com.au
Website: www.thegiveawaycollective.com.au
16. Jurisdiction
16.1. This Policy is governed by the laws of Western Australia, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Western Australia and its appellate courts. Although the Sites and Services may be accessed throughout Australia and overseas, we make no representations or warranties that this Policy, the Sites or the Services comply with the laws of any country outside Australia. If you access the Sites or Services from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.
